Terms of Service
1. Introduction
Welcome to IT Doctor 360. These Terms of Service explain the rules and conditions for using our website, browsing products, placing orders, and receiving digital subscription services. By using our website or placing an order, you agree to these terms.
2. Use of Our Website
Users may browse products, compare plans, place orders, and contact support through the website. Users agree not to misuse the website, attempt unauthorized access, interfere with site functionality, or provide false information.
3. Products and Services
IT Doctor 360 provides digital products and subscription access such as AI tools, streaming subscriptions, education tools, productivity tools, WordPress/plugins, cloud/storage products, and similar digital services. Product availability, rules, features, and limitations may vary by product and plan.
4. Product Availability
Product availability may change depending on stock, provider rules, account availability, platform policy changes, or supplier conditions. If a selected product or plan becomes unavailable after order placement, our support team may contact the customer with available alternatives.
6. Orders and Checkout
Customers can place orders through the website checkout or contact support through Facebook or WhatsApp. Customers must provide at least one reliable contact method such as email, phone, or WhatsApp number so the order can be processed and delivered.
7. Payment Terms
Payment must be completed according to the selected payment method. The website may support online payment, manual payment, or support-assisted payment. UddoktaPay integration may be added later for production payment processing. Orders may remain pending until payment is confirmed.
8. Delivery and Support
Most digital products are delivered instantly or within a short time during support hours, depending on product type and availability. Some products may take longer due to manual processing, account setup, verification, or stock limitations. Support hours are 10 AM – 12 AM.
9. Replacement Policy
Replacement support may be available for eligible products depending on product rules, plan type, issue type, and activation status. Replacement is not guaranteed for every product. Customers must contact support if access issues, login problems, or product failures occur.
10. Refund Policy
Due to the nature of digital subscriptions and activated digital products, refunds may be limited after delivery or activation. If an order cannot be fulfilled, IT Doctor 360 may offer an alternative product, replacement, support resolution, or refund depending on the situation.
11. Customer Responsibilities
Customers are responsible for:
- Providing correct contact information
- Providing correct product account email when needed
- Following product-specific rules
- Not changing passwords or account settings unless allowed
- Not sharing access beyond plan rules
- Contacting support if an issue occurs
- Reading plan details before ordering
12. Prohibited Use
Customers may not use IT Doctor 360 products or services for illegal activities, abuse, fraud, platform misuse, unauthorized resale, credential theft, spam, or any activity that violates provider rules or applicable laws.
13. Third-Party Platforms and Services
Many products sold through IT Doctor 360 are connected to third-party platforms such as AI tools, streaming platforms, education platforms, productivity tools, or software services. These platforms may change policies, limits, pricing, or access rules at any time. IT Doctor 360 is not responsible for third-party platform policy changes outside our control.
14. Account Rules and Limitations
Some subscriptions may have device limits, login rules, usage limits, region restrictions, account-sharing restrictions, or session limitations. These conditions vary by product and plan. Customers should contact support before ordering if they need special requirements.
15. Changes to Products or Pricing
Product pricing, availability, plan details, delivery time, support conditions, and replacement rules may change without prior notice. We try to keep product information updated, but customers should confirm with support if they need the latest details before ordering.
16. Limitation of Liability
IT Doctor 360 aims to provide safe and reliable digital subscription support. However, we are not responsible for losses caused by third-party platform changes, customer misuse, incorrect information provided by the customer, account rule violations, or issues outside our reasonable control.
17. Privacy
Customer information is handled according to our Privacy Policy. Users should read the Privacy Policy to understand how we collect, use, and protect customer information.
18. Updates to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes means the customer accepts the updated terms.
19. Contact Us
For questions about these terms, orders, support, or products, customers can contact IT Doctor 360 through:
Questions about this policy?
Contact our support team if you have questions or need clarification.