Frequently Asked Questions

Yes. You can order through the website checkout or contact us directly through Facebook or WhatsApp.

You only need to provide at least one contact method: email, phone, or WhatsApp number. A WhatsApp-enabled number is preferred for faster delivery support.

Most products are delivered instantly or within 5–15 minutes during support hours. Some products may take longer depending on account type, stock, or manual verification.

It depends on the product and plan. Some subscriptions have strict device/account rules. Please contact support before ordering if you need special requirements.

We support online payment and manual payment options. UddoktaPay integration is planned for the production version. For now, customers can also contact support for manual order help.

Yes. Shared accounts are more affordable but may have usage limits or device rules. Private/personal plans usually offer better privacy, stability, and control.

Not all products have the same replacement policy. Replacement availability depends on the product, plan, and issue type. Product-specific rules should be checked before purchase.

Contact our support team. If the product includes replacement support and the issue is covered by the plan rules, we will help with replacement or troubleshooting.

Our support hours are 10 AM – 12 AM. Messages outside this time may be answered when support becomes available.

IT Doctor 360 is a BUETian-led digital subscription store focused on safe delivery, clear support, and reliable service for students, freelancers, and digital product users.

Refunds depend on the product type and activation status. Once a digital subscription is activated, refund options may be limited. Replacement support is provided where applicable.