Question 1

How do I place an order?

Accepted Answer

Choose your product, select a plan, add it to cart, then complete checkout with at least one contact method. Our support team will contact you if any extra information is needed.

Question 2

Can I order through Facebook or WhatsApp?

Accepted Answer

Yes. You can order through the website checkout or contact us directly through Facebook or WhatsApp.

Question 3

What contact information is required?

Accepted Answer

You only need to provide at least one contact method: email, phone, or WhatsApp number. A WhatsApp-enabled number is preferred for faster delivery support.

Question 4

How long does delivery take?

Accepted Answer

Most products are delivered instantly or within 5–15 minutes during support hours. Some products may take longer depending on account type, stock, or manual verification.

Question 5

Can I change device or email after ordering?

Accepted Answer

It depends on the product and plan. Some subscriptions have strict device/account rules. Please contact support before ordering if you need special requirements.

Question 6

What payment methods do you accept?

Accepted Answer

We support online payment and manual payment options. UddoktaPay integration is planned for the production version. For now, customers can also contact support for manual order help.

Question 7

Are shared and private accounts different?

Accepted Answer

Yes. Shared accounts are more affordable but may have usage limits or device rules. Private/personal plans usually offer better privacy, stability, and control.

Question 8

Do all products have replacement support?

Accepted Answer

Not all products have the same replacement policy. Replacement availability depends on the product, plan, and issue type. Product-specific rules should be checked before purchase.

Question 9

What happens if my account stops working?

Accepted Answer

Contact our support team. If the product includes replacement support and the issue is covered by the plan rules, we will help with replacement or troubleshooting.

Question 10

What are your support hours?

Accepted Answer

Our support hours are 10 AM – 12 AM. Messages outside this time may be answered when support becomes available.

Question 11

Why should I trust IT Doctor 360?

Accepted Answer

IT Doctor 360 is a BUETian-led digital subscription store focused on safe delivery, clear support, and reliable service for students, freelancers, and digital product users.

Question 12

Do you offer refunds?

Accepted Answer

Refunds depend on the product type and activation status. Once a digital subscription is activated, refund options may be limited. Replacement support is provided where applicable.

Frequently Asked Questions

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